Where to ask about visas and residence status in Japan

Where can you ask general questions about visas and residence status?

Where can you ask general questions about visas and residence status?

If you have general questions about entering Japan, residence status, renewals or changes of status, you can contact the Immigration Services Agency’s Foreign Residents General Information Center.

Foreign Residents General Information Center

This center accepts general questions about immigration and residence procedures in multiple languages.

Telephone: 0570-013904
IP phones or calls from overseas: 03-5796-7112
Hours: weekdays, 8:30–17:15
Multiple languages supported, including Vietnamese

The center may not be able to determine whether an individual application will be approved or discuss the progress or outcome of a particular application.

Official information — Immigration Services Agency

When might you need a qualified professional?

If you need help assessing individual circumstances or preparing and submitting an application, you may need to consult an appropriately qualified professional for the specific task. Right Place Japan does not act as a representative in residence-status applications.

Not sure where to start?

You can send a brief question to Right Place Japan. We can help you distinguish general questions suitable for a public office from issues for which you may wish to look for a qualified professional. Questions are free.

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Information compiled in September 2026. Please check current telephone numbers, hours and procedures on the Immigration Services Agency’s official website.